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Latest news

AQM News ::

1 November 2012


 As we head at great speed towards the end of 2012 it is evident that it has been a “troubling” year for all manner of business.

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Client News ::

21 September 2011

On the 4th October 2011, Cengage Education will formally change it's name to Open Colleges

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Shopper News ::

21 August 2012

New and exciting "mystery shopper" assignments become available for the AQM shopper team.

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Mystery shopper

Flexible work + Great pay


Welcome to Australian Quality Monitoring

Who are we?

Australian Quality Monitoring (AQM) provides a range of Consulting, Training and Quality Audit tools and services.

What are our services?

Call quality monitoring 
Mystery shopping
Sales and service training design and facilitation
Operations and sales improvement advice
Staff attitude surveys 
Customer surveys
Quality audits 
Legislative and business compliance audits

What benefits can we offer?

Improved working practices
More efficient business processes
Sales and profit growth
Superior customer service capability
Better staff retention 
Improved morale
Compliance to legislation and business rules
Clearer reporting systems

These are just some of the results our clients tell us we have achieved for them!

To find out how we can assist you and your business needs please feel free to contact us for an obligation free discussion.

AQM is actively involved with several industry bodies including presenting at a number of forums for such associations as the ATA (Australian Tele-services Association), the HDI CCI (Help Desk Institute/Call Centre Institute) and ADMA (Australian Direct Marketing Association).