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AQM is about results-driven client relationships. Here's what just a few of our clients say about us...

Wine SelectorsThomson Education DirectTime Life

Wine Selectors

"Wine Selectors is committed to delivering quality wine every time to our customers. For this reason we approached AQM to audit our processes and provide feedback to ensure we are delivering on every promise and at every service level.
AQM worked with us to develop a mystery shopping project to suit our needs and the results we received were invaluable to the business. We will continue to work with AQM on regular quality audits."

David Karlson
General Manager – Operations
Wine Selectors

 

Thomson Education Direct

"Thomson Education is Australia’s largest provider of distance education and as such we rely enormously on a range of contact channels to grow our business and provide superior service to our students.
AQM have proven to be invaluable in helping us monitor these channels by regular mystery shopping projects.
In addition they assist in improvement strategies and work with our people to ensure we constantly exceed the expectations of people when they contact us.
We see real benefits in working with them and would be happy to recommend their services."

Julie Geyer
Operations Manager
Thomson Education Direct

 

Time Life

"AQM has worked with Time Life since early 2000 and have become a valued partner in the growth and success of our business.
Our business is predominantly DRTV and the key to our success is the quality of our representatives. AQM are an extension of our business and provide expertise in key areas – induction training, call quality monitoring and operational strategy to name but a few.
AQM have a thorough understanding of the key dynamics of our business, work well with our team and are a valuable resource in assisting us to achieve our goals.
We look forward to continuing the relationship for the foreseeable future."

Lauren Trembath
General Manager
Time Life

(Time Life is a registered trademark of Time Warner Inc, or an affiliated company. Used under license by Direct Holdings Australia Pty Limited, which is not affiliated with Time Inc or Time Warner Inc.)


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